Occasionally you may encounter particularly challenging or aggressive behaviours – whether it be in the workplace or in a public space.
Knowing how to manage these behaviours is important, both for your own safety, and to avoid a situation escalating.
Challenging behaviours may be driven by:
Challenging behaviours can be thought of as a means of communicating a message. They are often a learned way of behaving that has served a purpose in the past for someone.
Consider the following scale:
It’s rare for people to go from ‘1 to 10’ very quickly, so recognising warning signs of challenging and aggressive behaviour is important.
By the time someone is 8, 9 or 10 out of 10, there is not a lot you can do. In these circumstances, focus should be on general safety principles and, if required, involvement of security or emergency services.
Caraniche offers a range of training courses to support the professional development of frontline workers, clinicians, supervisors, team leaders and managers, including Managing Aggressive and Challenging Behaviours.
While it’s not your job to diagnose or be the therapist for your workmates or team members, there are important ways you can help if you think they might be struggling with their mental health.Read more