Occasionally you may encounter particularly challenging or aggressive behaviours – whether it be in the workplace or in a public space.

Knowing how to manage these behaviours is important, both for your own safety, and to avoid a situation escalating.

What contributes to challenging behaviours?

Challenging behaviours may be driven by:

Challenging behaviours can be thought of as a means of communicating a message. They are often a learned way of behaving that has served a purpose in the past for someone.

From zero to hero?

Consider the following scale:

  1. Couldn’t be better
  2. Relaxed and happy
  3. Cool and collected
  4. Okay
  5. Frustrated
  6. Annoyed
  7. Heating up
  8. Boiling
  9. Ready to explode
  10. Exploding and out of control.

It’s rare for people to go from ‘1 to 10’ very quickly, so recognising warning signs of challenging and aggressive behaviour is important.

By the time someone is 8, 9 or 10 out of 10, there is not a lot you can do. In these circumstances, focus should be on general safety principles and, if required, involvement of security or emergency services.

Indicators of anger and aggression

Non-verbal communication

Para-verbal communication

Verbal communication

What to avoid

Responding to aggression

Safety first

Effective communication

Caraniche offers a range of training courses to support the professional development of frontline workers, clinicians, supervisors, team leaders and managers, including Managing Aggressive and Challenging Behaviours.

Category: Employees, Leaders

More resources for you

In Employees, Mental health, Wellbeing

Getting Through the Festive Season

Christmas can be a time of joy and happiness, but also a time of stress and worry. Read on for some essential tips on surviving Christmas stress.

Read more
In Culture, Employees, Leaders

Developing Dynamic Teams

Team dynamics strongly influence how a team reacts, performs and behaves, along with impacting organisational culture and workplace health.

Read more
A close-up photo of a person in a blue shirt holding a mobile phone
In Employees, Technology

The Caraniche at Work App!

We are thrilled to offer all our customers and their staff free access to the App, available for Apple and Android devices.

Read more