A birds eye view of five people standing in a circle with their hands together in the middle

An evolved approach to EAP

Early Australian EAP programs were primarily established to focus on the individual with a particular focus on alcohol and drug use. Over time services expanded to assist employees with a wide spectrum of personal and work related issues.

Attuned to the changing needs of Australian workplaces, we’ve learnt that practical help at the individual level is most effective when delivered alongside strategies that engage teams and address wider organisational challenges.

That’s why our service model has been designed to support individuals, connect teams and enhance organisations, and all within the shifting sands of society at large.

EAP services for your entire organisation's ecosystem

As environments that represent and reflect the community at large, workplaces require an inclusive and multi-faceted approach.

Societal factors

  • The impact of external factors on the workplace
  • Social inclusion and workplace diversity
  • Changes in the workforce - ageing employees, remote workers and job hopping
  • The impact of technology on the workplace
  • Legislative and OH&S requirements
  • Bullying and harassment
  • Alcohol and other drugs
  • Domestic violence
  • Crime and terror
  • Privacy
  • Socio-economic conditions and their impacts in the workplace
  • Working with CALD communities
  • Working with LGBTI communities

Organisational factors

  • Organisational culture
  • Leadership
  • Interpersonal and team dynamics
  • Resilience and focus
  • Workload and work pressure
  • Purpose, mission, vision and values
  • Workplace safety
  • Budgets and resources
  • Processes and policies

Individual factors

  • Mental health
  • Individual resilience
  • Personal problems
  • Workplace concerns
  • Interpersonal relationships
  • Health and wellbeing
  • Family and culture
  • Religion,ethnicity and personal identity

Matched to your organisation

We understand that for some organisations, the priority will be in supporting the mental health of individuals by providing access to EAP and Critical Incident Response Management. Other organisations prioritise managing their OH&S responsibilities including bullying & harassment, family violence and diversity. As an organisation evolves, so too will their EAP requirements. Wherever your organisation is in your EAP journey, we’re ready with support that can grow and evolve alongside you.

A diverse approach

We live in an increasingly diverse society. Workplaces are no different. Our services support all cultures, backgrounds, experiences and perspectives. Our psychologists have extensive expertise working with culturally and linguistically diverse (CALD) backgrounds. We are also committed to providing supportive and inclusive services for members of the gay, lesbian, bisexual, transexual and transgender communities. As an EAP provider we also provide confidential and around-the-clock services that includes supporting victims and survivors of domestic violence and sexual abuse.

Expert people for your people

Our EAP services are delivered by professional clinicians and qualified psychologists, social workers and counsellors – each with peak industry body accreditation and vast experience. Our committed team provide best practice and evidence-based information and training for individuals and workplaces – all totally independent of your workplace and always completely confidential.