Employee assistance programs (EAPs) are designed to improve the wellbeing of employees by providing counselling services and other resources at no cost to employees. EAPs can help individuals work through a variety of personal and job-related stressors, in order to achieve a better work-life balance.

Unfortunately, some employees are reluctant to use their EAP benefits and miss out on an improved quality of life because they do not realise EAP services are strictly confidential. Below are some of the most common concerns and clarifications around EAP counselling confidentiality.

Will my personal information be kept confidential?

Will anyone in my organisation know what I am seeing a clinician about?

Will accessing EAP services affect my career or position?
Accessing EAP services is voluntary and confidential. Job security and promotional opportunities are not jeopardised by participation.

How much is reported back to employers?

Can I access EAP services without anyone at my work knowing?
While the content of each counselling session is confidential, the level of privacy a person can expect may vary according to how the services are accessed.

Our EAP services include telephone-based and video-based confidential counselling, as well as off-site confidential counselling, where the employee goes to a separate location from their workplace to receive counselling services. This ensures both confidentiality and privacy, offering employees a chance to attend sessions without making it known to others in the workplace.

Our goal is to help employees get the best results possible by offering the most secure and confidential services possible.

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