Communication in the workplace

Communication has a significant impact in the workplace in terms of how things are done, when and by whom.

If we don’t communicate appropriately, issues can arise which affect performance, culture, teams, relationships and leadership capacity.

Poor communication within organisations is particularly evident when change processes are occurring. For example, when people are not informed about changes taking place, a lack of trust can influence performance, culture and relationships.

Communication styles

The following communication styles provide a starting point to better understand workplace communication:

People tend to have a preference for one style over the other.

Using different styles in different contexts requires a high level of self-awareness and is known as assertive context specific.

Open vs closed

Open Communicators

Closed Communicators

Direct vs indirect

Direct Communicators

Indirect Communicators

Aggressive vs passive

Aggressive

Passive

Assertive Context Specific

This is an adaptive communication style that balances the needs and respects the rights of your own, the organisation and other people.

Identifying and understanding the communication styles that you, your colleagues and your manager use can provide a starting point to improving your communication in the workplace.

If you’d like to better understand and harness your communication skills, Caraniche offers a range of training courses to support the professional development of frontline workers, clinicians, supervisors, team leaders and managers, Assertiveness and Communication Skills.

More resources for you

In Employees, Technology

More clients opting for telehealth

Now that restrictions have eased, some clients have preferred to stay on with video or telephone counselling.

Read more
In Leaders, Mental health

Supporting your team to reconnect

Many managers and team leaders are considering how they support their team as they transition from working remotely to their workplace.

Read more
In Culture, Employees, Leaders, Mental health, Wellbeing

Returning to the workplace: navigating COVID normal

Register your interest for two new online training programs, to take place in early 2021.

Read more