Early Australian employee assistance programs (EAP) were primarily established to focus on the individual and to respond to employee mental health after problems have already occurred. However, evidence shows that the best results are achieved through prevention and early intervention in the workplace, with more intensive supports targeted to those most in need.
Attuned to the changing needs of Australian workplaces, we’ve learnt that practical help at the individual level is most effective when delivered as part of a whole-of-workplace approach that engages teams and addresses wider organisational challenges to support mentally healthy workplaces. That’s why our service model has been designed to provide flexible responses that support individuals, teams, and organisations, across the spectrum of mental health.
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What does this mean?A government agency called the Australian Commission on Safety and Quality in Health Care wrote the Digital Mental Health Standards to help people identify high quality digital mental health services. They worked with people who use digital mental health, mental health experts and industry to make sure that accredited services pay attention to the things that keep services safe.
An accredited service keeps your information private and they will ask for your feedback to make the service better. They also make sure their services are based on strong evidence.
A service gets accredited by an approved agency that has been trained to check for safety and quality issues. They check evidence to show the service meets the Digital Mental Health Standards so you can know that the service keeps people safe.
The Commission has more information on the Digital Mental Health Standards and what accreditation means.
We understand that organisations are environments that represent and reflect the community at large and require an inclusive and multi-faceted approach. Our service model provides support that addresses the multiple social, organisational, and individual factors that contribute to mentally health workplaces.
We understand that for some organisations, the priority will be in supporting the mental health of individuals by providing access to individual counselling and Critical Incident Response Management. Other organisations prioritise managing their OH&S responsibilities including bullying & harassment, family violence and diversity. As an organisation evolves, so too will their workplace wellbeing requirements. Wherever your organisation is in your journey to a mentally healthy workplace, we’re ready with support that can grow and evolve alongside you.
We live in an increasingly diverse society. Workplaces are no different. Our services support all cultures, backgrounds, experiences, and perspectives. Our psychologists have extensive expertise working with people from culturally and linguistically diverse backgrounds. We are also committed to providing supportive and inclusive services for members of the LGBTQIA+ communities. We also provide confidential and around-the-clock services that include supporting victims and survivors of domestic violence and sexual abuse.
Our services are delivered by professional clinicians and qualified psychologists, social workers and counsellors – each with peak industry body accreditation and vast experience.
Australian workplaces are waking up to the impact of family violence. Caraniche at Work has developed a free report for HR Managers who want to take the lead.